Privacy Policy

1. Information Collection

To ensure high-quality service and enhance your user experience, we may collect the following types of information when you use our application:

a. SMS Information

To thoroughly evaluate your credit profile, our application requests access to your SMS data, including sender information, contact names, phone numbers, and transaction amounts. We only collect SMS data related to your financial activities and do not access sent messages or other private communications. All collected SMS data is encrypted and securely transmitted via HTTPS to our servers. This information is used exclusively for fraud prevention and risk management and will never be shared with third parties. If you wish to request deletion of your SMS data, please contact our customer support team; we will complete the deletion within seven days.

b. Approximate Location Information

To enhance service accuracy and prevent fraud, we request access to your approximate location only while you are actively using the app. This data is securely transmitted via HTTPS and used exclusively for fraud prevention and credit evaluation. We do not share your location information with any third parties. If you wish to request deletion of this data, please contact customer service; we will complete the process within seven days.

c. Camera & Images Access

To complete identity verification and facilitate document uploads, we request access to your camera and images only when you actively take photos or select files. All data is securely transmitted via HTTPS and used exclusively for identity verification and document review. We do not share this information with any third parties. If you wish to request deletion of your data, please contact customer service; we will process your request within seven days.

d. Installed Applications Information

To support risk assessment, we request access to your list of installed applications. Only basic information, such as app names, is collected and securely transmitted via HTTPS. This data is used exclusively for fraud prevention and is never shared with third parties. If you wish to request deletion of your data, please contact customer service; we will complete the process within seven days.

e. Device Information

To protect your account and prevent fraud, we collect necessary device information, including device model, system version, and unique device identifiers. This data is securely transmitted via HTTPS and used solely for risk management and device authentication. We do not share this information with any third parties. If you wish to request deletion of your data, please contact customer service; we will complete the process within seven days.

f. Notification

To promptly deliver important information, we request access to notifications solely to send reminder messages. We do not collect any notification content. This access is used exclusively for service notifications and is never shared with third parties. You can disable notification access in your device settings or contact customer service for assistance.

2. Personal Information You Provide

During registration, you may be asked to provide the following personal information:

• Identity details, such as your full name, identification number, and date of birth
• Contact details, including phone number, email address, and residential address
• Financial information, such as income and banking details
• Employment and education background

We use this information to:

• Verify your identity and process your applications
• Assess your creditworthiness and prevent fraudulent activities
• Enhance our services and improve risk assessment models
• Communicate important updates regarding our services
• Fulfill our legal and regulatory obligations

3. Data Security

We employ robust security measures to safeguard your information, including the use of 256-bit SSL encryption for all data transmissions, strict access controls reinforced by employee confidentiality agreements, regular security audits and continuous system monitoring, as well as secure storage on protected servers.

4. Data Retention & Your Rights

We retain your data only for as long as necessary to provide our services, comply with legal requirements, resolve disputes, and prevent fraud. You have the right to access your personal data, request corrections to any inaccurate information, delete your account subject to service conditions, and withdraw your consent for data processing at any time.

You have the right to access your personal data, request corrections of any inaccuracies, delete your account subject to service conditions, and withdraw your consent for data processing at any time.

5. Contact Us

If you have questions or requests regarding your privacy, please reach out to us:

Email: support@dophin.net

Hours: Monday-Friday, 9:00 AM - 6:00 PM